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Our Vision and Values

Our Vision

To become a world class services company, protecting people and enhancing lives through industry-leading innovations; best-in-class product, service quality, and care for our colleagues, customers and communities across the globe. 

  • Innovations - Our Global Science Centre drives industry-leading innovations. Recent examples include RADAR, Lumnia, RapidPro and our range of Signature products with anti-bacterial surfaces with 'no-touch' options for washrooms. 

  • Service Quality - We measure state of service and customer satisfaction across the group, delivering consistent improvement, with the aim of becoming a world-class services company. 

  • Care - We care for our colleagues, customers and communities by delivering a safe and sustainable service. We support local charities in the communities in which we operate. 

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Our Values

Our values underpin everything we do, and make us the company we are. We asked our colleagues what should be our core values and they came up with the three they believe characterise Rentokil Initial:



Throughout the company there is a very strong focus on delivering outstanding customer service.




Building meaningful relationships - with our customers, with colleagues in other parts of the company, and with our suppliers and other stakeholders.




We believe great things can be achieved through teamwork, respect and support. We look to collaborate across the organisation so we can leverage our collective strength and ideas.