Our Apprenticeships
A New Approach to Training
In 2024, we ranked 68th in the Top 100 Apprenticeship Employers, a national league that recognises England’s top apprenticeship employers. Our modern, government accredited apprenticeships provide an excellent base for our colleagues to improve and enhance their skills.
As of January 2025, we have recorded 650 distinctions and 84 passes across our apprenticeships, with Rentokil Initial accounting for circa 5% of Customer Service Apprenticeships in England.
We have been running apprenticeships since 2017 and are committed to providing training to our colleagues that is relevant to their role. Our most popular programme that we supply is a Level 2 Apprenticeship in Customer Service, lasting 12 months and is 100% delivered by Rentokil Initial in your working hours. There are a number of ways we deliver this scheme - this isn't a textbook-only course!
What would you gain?
Watch our video on apprenticeship shadowing
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Our Apprenticeships Frequently Asked Questions
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What does an apprenticeship involve?
An apprenticeship is a 12 month programme blending expert field guidance, in-person coaching, and digital learning via our U+ platform. You earn a full salary while working towards the Level 2 Customer Service Practitioner Apprenticeship. The programme focuses on building confidence through real-world exposure and workplace shadowing, providing a solid foundation for a long-term career across our diverse business brands.
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What skills will I learn in my apprenticeship?
You will learn a mix of technical skills, customer service expertise and professional soft skills built around our SCORE DNA behaviours: Sustainability, Care Ownership, Results and Expertise. You will master everything from safety protocols to advanced communication and time management. Our apprenticeships are highly successful, having achieved over 760 distinctions to date, ensuring our colleagues are fully equipped to deliver world-class service in every interaction.
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Is Rentokil Initial a good apprenticeship employer?
Yes, we have been recognised by Ofsted for providing "exceptional levels of care and support" and hold a "Good" rating as of 2025. Apprentices are trusted team members from day one, receiving full pay and tailored support from qualified assessors. With approximately 5% of all Customer Service Apprenticeships in England hosted here, we are a leading employer dedicated to giving people better life chances through continued learning.
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What is the typical career progression once your apprenticeship is complete?
Upon completion,your qualification unlocks opportunities for salary increases and further technical grading. Many of our qualified colleagues then move into the Aspiring Development Programme to transition into leadership or specialist positions, such as Team Leader, Sales Surveyor, or Local Operations Manager.
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What apprenticeship will I complete at Rentokil Initial?
You will most likely complete the Level 2 Customer Service Practitioner apprenticeship, which is a 12 month programme integrated into your role. All learning is supported by our "Good" Ofsted-rated trainers and our U+ digital platform, ensuring you gain a nationally recognised professional foundation while working your normal hours.