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Interested? Take a look at our current vacancies at Rentokil Initial!
Our customer service agents are at the forefront of our business as the first point of contact when customers call in to our helpdesk. As the first point of contact for all new, perspective and existing customers you will provide World Class customer service the Rentokil Initial way through your understanding of our business services. You will be faced with a variety of calls on a daily basis and need to be self motivated to make sure every call has the same about of enthusiasm and confidence. Our aim is to make our Customer love us.
Our bespoke training plan covers all aspects of learning, no matter what type of learner you are our training plan is designed to help you become the best call centre agent you can be. New starters will have a dedicated training senior from start to finish of their learning journey:
On the Job
This is where the agent will sit with their buddy and learn the role inside out and see first hand the types of calls received on a daily basis. We feel that this is massively beneficial to our new starters.
Available to you 24-hours a day all agents have access to the U+ training facility where they will complete H&S modules and training courses. These are interactive and contain lots of tasks and tests to complete for each section - this allows us to test understanding.
Assessments, Quizzes and Role Play Situations
These are all tools we use to help with agent development.
"What I love about my job is, I am constantly busy doing something so my mind is always active. I come across new challenges everyday which expands my knowledge and I also enjoy building relationships with the managers I work with in my allocated areas for complaints." -- Jess Hopkins, Pest Control Complaints Agent
"Definitely join the company, as by just working in a right way and doing your job right, you can improve personal working skills, become a better worker and person and develop own career." -- Julia Orlovskaja, Icabs and Telephony Senior