Level 3 Customer Delivery Representative (CDR)
I have worked with Initial Washrooms in Glasgow for nearly 8 years.
I am a level 3 CDR currently doing maternity cover in the CSC role and I am also taking part in the aspiring everything course for Team Leaders training which finishes in May of this year.
What do you do all day? - I have a role at the moment that has me dealing with customer care
What do you love about your job? - In my current position I enjoy the day to day dealing with customers
What training did you receive when you joined RI? - Since joining Rentokil Initial I have been trained on every role that I have put myself forward for.
Talk us through your career so far - I started with Rentokil Initial in June 2010 as a CDR. After being in the job for a year I became the CDR/Fitter for the Glasgow branch.The opportunity then came up to do Level 2 training where I was sent to the Brentford branch to complete training with Peter Barratt and Joel Booth. After a couple of years doing this role I moved up to my current position of Level 3 CDR. In 2017 I was invited to the Guild of Technicians for my work performance during 2016.In 2017 the company started Aspiring Everything Service to Service Leader course which with the backing of my manager I put my self forward for and was thankfully accepted onto the course which started May 2017 and finish April 2018. On this course I have learnt a lot during this time and this has helped when I was asked if I would like to step into the CSC role for 6 months maternity cover and I am continuing with this through until the end of March 2018.
Where do you want to go from here? - I want to continue learning and hopefully can continue to go forward with Rentokil Initial
What makes you a "Rentokil person"? - I feel that I understand what Rentokil are trying to do and embrace this in the best way that I can
What advice would you give to other candidates? - I would not hesitate to recommend anyone to join the company as there are opportunities to progress if that is what you are looking for