What do you do all day? - I manage our everyday service, making sure profit and efficiency targets are met whilst keeping customers satisfied and happy. My work phone is constantly ringing, as I am the direct point of contact for the technicians I manage.
What do you love about your job? - I love how challenging the job is! It was a bit of a whirlwind when I was promoted to Service Team Leader, but there are always people to help. The other team leaders in other branches have been really supportive.
Talk us through your career so far - I was promoted to Service Team Leader from Service Technician in August 2018. I am currently attending an Aspiring Managers’ course to continue my development and prepare for the next stage in my career. I have already completed my British Pest Control Association (BPCA) Levels 1 and 2, a Level 2 Apprenticeship in Customer Service qualification and I’ve already started my Level 3 Apprenticeship qualification.
Where do you want to go from here? - I want to take the next step to a Local Operations Manager, but I need to complete my training and put into practice what I am learning in the Aspiring Managers programme, such as finances, bad debt, payment terms and many other things that my manager currently deals with.
What training did you receive when you joined? - I attended 6 weeks’ training at my local branch and in the classroom with a mentor. I spent a week in Crawley for my BPCA Level 1 qualification and completed my Level 2 qualification within six months of joining. There are also other training opportunities, for example, marksman training, that you can get stuck into.
What makes you a Rentokil Initial person? - It’s the people in Rentokil Initial who make us what we are. There are people who provide these services self-employed, but many of our former colleagues who try this always come back to us, they miss us!
What advice would you give to potential graduate applicants? - Give it a go, it’s really interesting. All of the training and learning involved can seem daunting at first but after six months you’ll wonder why you were even worried at all!