Level 2 Customer Delivery Representative (CDR)
I've worked here for 3 years and 4 months.
Everyday is different even though you see some customers on a weekly basis. You get to see behind the scenes at factories, shops, pubs etc. Your "office" is never still and always changing.
What do you do all day? - I travel all over the South West servicing washroom products including Feminine Hygiene Units, soaps and air care. Certain sites mainly schools are a On Site Liner Service for the Feminine Hygiene Units meaning I clean the units on site and bring the waste back to branch. I also exchange various floor mats. On return to the branch I unload and reload the van for the next day.
What training did you receive when you joined RI? - The training I received was in depth working towards CDR Level 1. You learn the history of the company, study the products and how to service them. This culminates into an exam to pass Level 1.
Talk us through your career so far - In the 3 years of Initial, I have progressed from Level 1 to Level 2 CDR which includes basic fitting off some products. Currently on a year long training programme, Service to Service Team Leader with the end result giving you skills to progress further into the company. Attended 2 Guild of Technicians Awards where the nationwide leading CDRs are recognised for their success and achievements over the past year, an amazing evening.
Where do you want to go from here? - I would like to become a Service Team Leader for Initial, who supervises the drivers, route plans and is responsible for the branch fleet of vehicles.
What makes you a "Rentokil person"? - Have the ability to be able to plan and adapt to each and every situation. Be able to work on your own as well as a team member. Understanding customers needs. Caring for the companies products plus a good sense of humour.
What advice would you give to other candidates? - Take time to understand all of what Rentokil Initial does in the UK and worldwide and realise you are part of a successful, well respected and caring company. Support and help is readily available.