Service Team Leader
What do you do all day? - When I joined as a Service Driver for Initial Washroom Hygiene, I travelled across the South-West, servicing our washroom products. I now plan routes for and brief/debrief a team of Service Drivers, keeping vehicle servicing updated. I still get out of the office as well, spending time in the field with the Service Drivers and assessing their performance. I also cover driving routes from time to time.
What training did you receive when you joined Rentokil Initial? - The training I received was in-depth - you learn the history of the company, study the products and how to service them. This culminates in an exam after six months to pass your Service Driver Level 1 training.
Talk us through your career so far - During five years with Rentokil Initial, I have progressed from a Level 1 Service Driver to Level 2 and then onto a Service Team Leader. I received training courses to prepare me for managing people, called 'Train the Trainer' which I passed. I have also attended three 'Guild of Technicians' events as a reward for my strong performance against objectives alongside other top performing colleagues like me!
Where do you want to go from here? - I was recently promoted to Service Team Leader, which fulfilled a big ambition of mine! I'm currently settled in this role but you never know, I might progress further in the future.
What makes you a Rentokil Initial person? - I have the ability to plan and adapt to each and every situation. I carry out individual tasks as well as tasks alongside my colleagues. It's really important when working for Rentokil Initial to understand customers' needs and care about satisfying those needs. It also helps that I have a good sense of humour!
What advice would you give to applying candidates? - You should take time to understand everything that Rentokil Initial services both in the UK and worldwide. If you do this, you will realise you are joining a successful, well respected and caring company. Support and help is readily available here when you need it.