Rentokil Initial Jobs Recruitment

Our Recruitment Process

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Recruitment Process

What Is The Recruitment Process at Rentokil Initial?

Firstly, we would like to thank you for taking the time to apply to work at Rentokil Initial. Our team is committed to provide a structured interview process that will allow you to be yourself whilst sharing your skills and experiences.

At Rentokil Initial the recruitment process may differ depending on the role you apply for. Below you will find the standard interview journey that every role will go through. After Field Day/Second Stage Interview there are additional steps for specific roles which you will be notified of by your recruiter if you have to complete.


  • Apply Online

    • The first step is to apply online, you can find all vacancies by clicking on 'All roles' under the 'Our Roles' section on our website.
    • We suggest that you apply for roles that align with your skills and experience. Additionally, some roles require the candidate to have a degree or specific qualifications, however for other roles we provide you with on the job and formal training so you wouldn't require prior qualifications.
    • No need to worry if you can't do it all though! We understand that training is essential to bring out the best in you and develop your knowledge and skills. Throughout your career with Rentokil Initial you will keep learning and be supported with new tools, products and services as we continue to make new advances.
    • A CV should be well written and presented professionally in order to catch our eye, please remember to read through your application to double check for any spelling mistakes. We have some great Do's and Don'ts for CV writing on our website, find them here.

  • Preparation

    We understand that preparing for a job interview can sometimes feel overwhelming. Preparation is key to feeling confident and at ease so you can perform your best on the day of your interview. We have a few suggestions to help:

    • Examine the job description: Look at what the tasks for the job include and how your experience and skills match.
    • Research who we are and what we do: It is important to research what we do and what different services we provide. You can find out more about each one of our businesses here.
    • Take a look at our social media to get a feel for our culture and what qualities you would bring.
    • Prepare for common questions and review your CV so you are ready for questions on your experience.
    • Prepare questions to ask at your interview.

    Please remember we are here to help you. If you have any questions regarding your interview please reach out to your recruiter.


  • Phone Screening

    • If you are successful after applying, you will be contacted by email or phone to arrange a time for a phone interview with a member of our recruitment team.
    • Usually, phone interviews last around 20 minutes and your recruiter will ask questions to better understand your experience and suitability for the role.
    • During the interview you will have the opportunity to learn more about life at Rentokil Initial and the role you are applying for. We suggest that you prepare by reviewing the job description, research the company and think about any questions you would like to discuss.

  • First Stage Interview

    Please note: Currently all First Stage Interviews will be conducted virtually via Google Hangouts due to the current Coronavirus situation. However, if you are contacted by a recruiter for a face-to-face interview, you will receive additional information regarding the date, location and duration of the interview.

    • This first interview is an opportunity to get to know a number of things including more in-depth information about the role and what the day-to-day tasks would include, the team you could be working with and the company culture.
    • Typically, most of the interview questions asked will be competency based questions, meaning candidates should provide real-life examples as the basis of their answers. Candidates should explain why they made certain decisions, how they implemented these decisions and why certain outcomes took place. These questions are a great opportunity to really show off achievements and highlights from your experiences. Find out more about how to structure answers on our hints and tips page here.

    Quick Hint: When an interviewer asks 'Do you have any questions for me' you should always answer yes. When preparing for an interview we suggest you construct some examples that you can ask on the day. Questions that really get the interviewer thinking are sure to make a positive lasting impression! For example you could ask the interviewer: 'What is your favourite thing about working for the company?'

    • It is also important to wear something smart on the day of your job interview, this not only provides a great first impression to the hiring manager but can help to boost your self confidence by feeling professional.

  • Field Day/ Second Stage Interview

    Please note: Currently some Field Day sessions are postponed to ensure the safety of candidates, employees and customers is maintained.

    • In usual circumstances, candidates would  experience a typical day in the life for one of our field roles. We believe this experience gives candidates a holistic view of the services we deliver and provides knowledge for any role either field or office based. We have had some excellent feedback which really helps in creating a positive candidate experience. This is also your opportunity to ask as many questions as you want with the technician to get a better understanding of the role and company.
    • Next steps after the field day is a second interview with the hiring manager to ensure that the role is right for you.


  • Psychometric Test

    • This is completed online and usually takes around 20 minutes.
    • This test is an objective way to measure the potential ability of candidates to perform well in a job role.
    • Psychometric tests measures a range of skills from cognitive abilities, knowledge to assess personality.

  • Creative Task

    • Tasks are assigned to creative roles such as marketing. A creative brief and all information will be shared with candidates by a recruiter.

  • Typing Test

    • Call Centre roles require a typing test stage, this is to test speed and accuracy.

  • Role Play

    • Sales and Call Centre roles undertake role play sessions.
    • These sessions test the interviewee in their problem-solving and communication skills to see how they interact with customers and other team members.

  • Job Offer

    • If successful, a recruiter will be in contact with the good news via phone to give a verbal offer. We also welcome candidate feedback as we are always looking at how we can improve and add to our strengths. The onboarding process will begin which is completed by the HR team. Welcome to the Rentokil Initial Family!